●Returns and Exchanges for Initial Product Defects
Returns and exchanges due to initial product defects or malfunctions must be requested within 7 days of product arrival.
If you find an initial defect or malfunction, please contact us immediately.
For details on returns and exchanges, please refer to the information below.
If the product is defective or malfunctioning, please contact us in advance via email or phone and attach photos of the product condition.
Please note that we may not be able to process your request if the product condition cannot be confirmed through photos.
Email: info@letskendo-max.com
[Products Not Eligible for Support]If the initial defect is found after the product has been used, we may not be able to determine if it is an initial defect and it will not be eligible for return.[Period for Initial Defect Eligibility]
Only within 7 days after delivery and if the product is unused.
Return Shipping Fee：Borne by us
Reshipping Fee：Borne by us
Notes
[Other Non-Returnable/Non-Exchangeable Cases]
・If the product has been used even once
・Differences in embroidery design (e.g., design feel, color tone)
・Size exchanges or returns for embroidered items
・Incorrect product color selection by the customer
・Personalized (engraved) products
Products that have been disassembled or modified
Natural node misalignment in bamboo swords (when purchasing multiple)
Please note that any claims for defects or malfunctions not listed above will not be eligible for return.
If an exchange cannot be arranged due to stock unavailability or other reasons, we will issue a refund instead.
About Refunds
For credit card payments: Once the returned item arrives at our store, we will process a cancellation of the charge.
Please note that billing and settlement dates vary by credit card company, and in some cases, the charge may still be applied temporarily.
In such cases, it will be handled as a billing cancellation. For more information, please contact your credit card provider directly.
●Returns and Refunds Due to Customer Convenience
Returns and refunds for customer convenience are accepted only within 7 days of delivery and if the item is unused.
Please be sure to contact us via email before returning the item.
Items must not have any embroidery, engraving, or personalization.
Return Shipping Fee：Borne by the customer
Refund Amount：The total payment minus applicable fees and shipping costs
Notes – Refunds Will Not Be Issued in the Following Cases:
・Items with noticeable odors
・Items with tags, stickers, or packaging removed
・Items with scratches, dents, or visible marks
・Returns made without prior notice
●Exchanges Due to Customer ConvenienceWe accept size or color exchanges within 7 days of delivery, provided the following conditions are met:
Eligibility Conditions
・You have contacted us in advance via email
・The item is not personalized (no embroidery, name engraving, etc.)
・The item is unused
Return Shipping Fee：Borne by the customer
Reshipping Fee：Borne by the customer
Notes
Please return the item to us at your own shipping cost.
Please notify us by email before returning any item.
Please include details in your email, such as “Exchange from size M to size L.”
We will reship the replacement item after we receive the item and the reshipping fee has been paid.
If the requested exchange item is out of stock, we may not be able to fulfill the exchange.
Items Not Eligible for Exchange (reshipment will occur only after the item is received):
・Items with noticeable odors
・Items with tags, stickers, or packaging removed
・Items with scratches, dents, or visible marks
・Items returned without prior notice
●If an Order Is Returned Due to Customer Absence
If the customer is absent or refuses to receive the package, the order may be automatically returned to Japan or disposed of by the local delivery company.
・If the order is returned to Japan and the customer wishes to have it resent, we will request payment for both the return shipping cost and the reshipping cost.
Reshipping will proceed once payment is confirmed.
・If the item is automatically disposed of by the local delivery company, we will not issue a refund even if requested.
We appreciate your understanding.
Please note that we do not accept returns, exchanges, or refunds based solely on information not listed on the product page.
Additionally, any judgment regarding defects or product quality will be made by our store.
Customers may not unilaterally determine that a product is defective.